Return and Exchange Policy

Returns and Exchanges

Shop with Confidence: Hassle-Free Returns & 100% Satisfaction Guarantee

We want you to be thrilled with your Optdex purchase!

✅ What You Get:

• Changed your mind? No problem!
  Return any eligible item within 30 days of receiving it for a full refund. Just contact us for a Return Merchandise Authorization (RMA) number and return the product in its original condition with all parts and packaging.

• Our mistake? We’ll cover it!
  If we send you the wrong item or it arrives defective, we’ll happily pay for the return shipping and refund your original shipping charges.

📦 30-Day Return Option

Prefer a quicker turnaround? We offer a 30-day return policy for faster processing:

• Items returned within 30 days of delivery will be prioritized for inspection and refund.
• This option is ideal for customers who need faster resolution or are unsure about product fit.
• All standard return conditions apply.

💰 Restocking Fee

• A 15% restocking fee applies to all returns unless the item is defective or the return is due to our error.
• This fee helps cover inspection, repackaging, and restocking costs.

⚠️ A Few Things to Keep in Mind:

• Return shipping costs are your responsibility if the return is due to a change of mind or product incompatibility.
• This guarantee excludes special orders, bulk purchases, items intended for resale, and any cases covered by separate agreements.
• Duties, taxes, and fees for international orders are the buyer’s responsibility.

💬 Need Help or Have Questions?

Our friendly customer service team is here for you!
📞 Phone: 952-567-6900
📧 Email: Sales@Optdex.com